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Return & Refund Guarantee

The returned goods/products can only be done if there is damage to the item such as torn, printing error, etc from our side. If for any reason you are not satisfied with the goods/products, you may return your puchase to us. For DEFECT items, all cost of shipping will be borne by Marshmallowscarf. For EXCHANGED item, all cost of shipping will be borne by the customer. 

  • The return items must be returned in UNWORN, UNWASHED, UNIRONED.
  • The returned items will be checked with the receipt together.
  • The packaging should also be in original condition in original shipping container as received.
  • There will NO EXCHANGED item, if the item has been used or damaged by the customer.

 

Return items due to defect can be exchanged with other items with the same price or more. Additional charges may apply to items that have a higher price of the exchanged item. Exchanged of items with cash is not allowed.

 

Exchange will only be made after the returned items have arrived to us. Return and exchange, can only be done at Marshmallowscarf HQ Office. Items are non-returnable and non-exchangable at vendor boutiques or any of Marshmallowscarf Agents/Stokis. 

 

Returns are accepted if returned within 7 days of receipt in exchange for MARSHMALLOWSCARF Store Credit only. Only items that are unworn unaltered, unwashed and in its original packaging with returns label still attached can be returned/exchanged. For exchanges, kindly indicate the new color/code you'd like to exchange with in the return form. If the item requested is not available in stock, we will have to give you store credit instead. If you'd like to exchange to a different item altogether, we will first refund you in store credit and you may place a new order for the item.

 

Marshmallowscarf will also not be responsible if your shipment is lost during the return transit. 

 

Marshmallowscarf has the right to amend the return & exchange terms and conditions without notifying our customers first.

 

Returns must be posted within seven (7) days of receiving your order along with the RETURN FORM. Please return your purchase to the following address:

PNQ EMPIRE SDN BHD

NO 39-G, JALAN TTDI GROOVE 7/1,

43000 KAJANG

SELANGOR

Please contact us at [email protected] or +603-87339791 if you have any questions or doubts.