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FAQ

Q. How do I purchase my order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next, you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?

www.marshmallowscarf.com offers various kind of Payment Methods as shown below :-


1. Credit Card/Debit Card
Via eGHL (Visa or Mastercard) 


2. Invoice / Cheque / Offline Bank Transfer
Bank : Malayan Bank Berhad (Maybank)
Bank Account : 5622 6352 7061
Account Name : PNQ Empire Sdn Bhd


After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : [email protected] 

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] for us to clear your doubts.

 

Delivery

  1. Where you deliver?
  • We offer shipping to almost anywhere in the world using NINJAVAN & POSLAJU courier service.

 

  1. How long does delivery take?
  • For Peninsular Malaysia address you may expect the parcel to arrive in the next 1-3* working days.
  • For Sabah & Sarawak it may take extra days (3-5 working days).
  • For overseas, we are using POSLAJU courier services and the parcel might takes up to 7-14 working days to reach your destination.

 

Item sourced from

Delivery time frame

Peninsular Malaysia

Sabah & Sarawak

Overseas

HQ Marshmallowscarf

1-3 working days

3-5 working days

7-14 working days

      

* Based on our average record as per to date.

** During peak season or sale promotions, delivery time frame could be longer.

 

  1. Has my order been shipped out yet?
  • Once your order has been processed and packed, we will email you a tracking number for you track your parcel at all times. This tracking number is sent to your registered email address. Please check your Junk Mail in case it’s there!

 

  1. The item I received is faulty/incorrect/missing item from my order?
  • We truly apologise for that and we hope it doesn’t deter you from making future purchases. Kindly email us at [email protected] along with your #ORDER ID and a picture of the item. We will help you sorted out the issue the soonest.